SEOUL, Oct 13, (APP/AFP) – South Koreans returned their discontinued Samsung Note 7 smartphones Thursday, with the beleaguered electronics giant offering swap incentives in the hope of retaining customer loyalty after a damaging recall fiasco. Two days after the company announced it was finally killing off the flagship handset over issues with exploding batteries, owners were given the option of a full refund or an exchange for a different Samsung smartphone. Those opting to get their money received a 30,000 won (US$26) gift card, while anyone choosing to swap for another Samsung handset got an additional 70,000 won phone bill credit. “This is compensation for our customers who experienced a big inconvenience,” the company said in a statement. The world’s largest smartphone maker initially recalled 2.5 million Note 7s on September 2 after reports of units burning up.
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Swaps or cash: Final choice for Samsung Note 7 owners
