National News

ISLAMABAD (APP): In an ultimate move to regain the lost
glory, Pakistan International Airlines (PIA) has decided to create a separate Division for Customer care and Premier Service.
The new Directoarte would work under the newly appointed
Director, Mrs. Tabassum Qadir, PIA spokesman on Saturday announced.
He said the new Division would be formally launched in mid
next month, after accomplishing necessary groundwork.
The new Division would focus on improving PIA’s relations with
customers and facilitate them in addressing their complaints.
PIA Training Center is adding new modules to their courses for
providing better training to customer relations staff with the help of specialized instructors.
Apart from looking after all matters related to PIA Premier,
the Division has also been tasked to focus on airline’s product development, keeping in view international aviation standards, aiming at improving the
brand image of PIA.
The national flag carrier had failed miserably to deal with the
customer complaints in the past which in turn caused a dent to its fame to be known as one of world’s best airlines of the world.